Home State Employees CalATERS  Travel Advance and Expense Reimbursement Help Desk Instructions

Help Desk Instructions

Answer CalATERS related questions and work with the State Controller's Office CalATERS Help Desk to resolve problems.

Help Desk Instructions:

• CalATERS Presentation (Demo)
• CalATERS Work Flow and Forms Processing (Detailed)
• Forgot Your User ID or Password? (Quick)
• Work Queue Overview (Detailed) 
  • Profile Overview (Detailed)
  • Change Your Password (Quick)
• Sign In Procedures and Access Problems (Detailed)
• Travel Advance Process (Detailed)
• Expense Reimbursement Process (Detailed)
• Direct Links to Instructions on This Website (Quick)

• Instruction Formats:
  (Detailed) - step-by-step instructions with detailed explanation.
  (Quick) - major steps to complete a function in two to four pages.
  (Demo) - an on-line presentation.