COVID-19 Frequently Asked Questions for Deduction Clients

• Will deduction clients be able to update, change, and delete user access?
• Will deduction clients be able to request mass rate change to $0.00?
• How can deduction clients get authorization for FTP?
• How can deduction clients transmit forms to SCO in the event that their staff are working remotely?
• Will SCO accept electronic signatures?
• Will deduction clients still receive documents from SCO?
• Will SCO be changing the way it mails warrants and direct deposit advice slips?

Yes.

No. The payroll system will not allow for $0.00 deduction amount, but we can process a mass cancellation. A “mass cancellation” is an internal SCO program which can cancel deductions for employees. They are initiated by completing the Deduction Client Mass Update Request Form and submitting it to deductionsprogram@sco.ca.gov.

**Please note SCO is not able to reinstate these payroll deductions again.  If you are authorized for the electronic File Transfer Protocol (FTP) input process, then to re-establish the deductions you would need to enter them on an FTP file and submit to SCO before the 16th of the month.  If you are not authorized, then it will be a manual workload to re-enroll employees at this time.

Please contact PPSD FTP Reporting at ppsdftpreporting@sco.ca.gov for information and assistance.

HR Department Deduction Clients

streamlined processes

State Personnel and Payroll (Rev. 10/2021)

(Personnel and Payroll Services Division)

Non-HR Department Deduction Clients

Paper CD88s forms are processed by the Miscellaneous Deductions/W-2 Unit.  Please send an email to Miscellaneous Deductions/W-2 Unit email box at ppsdw2miscded@sco.ca.gov requesting a secure email.  Miscellaneous Deductions/W-2 Unit staff will then send you (deduction client) a secured email that you can download/attach your forms into securely.  If you have any questions about this process, please direct them to ppsdw2miscded@sco.ca.gov

Yes.

Yes. SCO will continue to use the current process for sending documents to deduction clients.

SCO is not making business process changes to the way funds are remitted and disbursed to deduction clients.  We encourage deduction clients to enroll in direct deposit because it is a convenient method to deposit funds into the financial institution of their choice. This is especially beneficial in emergency situations in which the mailing of a live warrant (check) could be significantly delayed.

Resources: Deduction Program Handbook https://www.sco.ca.gov/Files-PPSD/deduction_program_handbook_1119.pdf

Contact: Deduction Program Coordinators at deductionsprogram@sco.ca.gov or (916) 322-7968

Disclaimer: This publication is intended for reference only. It does not supersede current applicable laws or regulations, and it is not intended for purposes of providing legal advice.