Job Opportunities at SCO

Looking for a job that you can feel passionate about?  Looking for work in an inviting work environment?  If you are interested in working in a fast-paced environment surrounded by enthusiastic and self-motivated people, then look no further!  The Office of the State Controller (SCO) is the destination Constitutional employer within the State of California.

Applications will be screened and only the most qualified will be interviewed.
The selected candidate considered for the advertised position will be required to undergo a fingerprint clearance and any offer of employment will be contingent upon live scan fingerprint results.

Scope of Position:
Under the direction of the Data Processing Manager II, the incumbent works independently within the Customer Services Center (CSC) providing a high level of expertise, analysis, and resolves escalated complex service requests for the department.  The incumbent will also provide support to the department’s enterprise desktop environment; which involves creating system images, managing application packages and maintaining standard configurations.  The incumbent must have experience in supporting operating systems, Microsoft desktop suite of tools, imaging software, encryption software applications, and personal digital assistants.  Occasional travel to State Controller’s Office (SCO) remote sites may be necessary.  Duties include but are not limited to the following:

Duties and Responsibilities:
(Candidates must perform the following functions with or without reasonable accommodations.)

• Provide technical support of Windows XP Pro and Windows 7 operating systems, and MS Office 2007 and 2010 for desktop and laptop computers, install and configure desktop encryption utilizing Guardian Edge software, and Windows 7 BitLocker technologies, create and update desktop images using Ghost and Windows Pre-installation Environment (PE).
• Implement and maintain Information Technology (IT) Infrastructure Library (ITIL) best practices within the CSC.
• Through Active Directory, perform complex network administration tasks specific to access rights to network resources such as: software, folders and network printing.
• Maintain and support the SCO Operational Recovery and Business Continuity plans.
• Analyze complex data and assess situations related to the SCO IT infrastructure; identify, develop and document effective solutions to complex hardware and software related service requests.
• Serve as backup to support the Enterprise File Transfer service for all SCO internal and external customers. Manage accounts, create and implement scripts in the SSH File Transfer Protocol environment and manage the server as needed.
• Assist in the maintenance of inventory and asset management for the Information Systems Division (ISD) and Executive Office equipment as well as the CSC.
• Create and maintain written procedures and documentation.  Prepare and release ad hoc reports as requested by management.
• Monitor, test and coordinate changes to CSC production databases and spreadsheets. Utilize and maintain the full capabilities of all software enterprise tool sets.
• Participate in quality control audit on SCO IT assets; reconcile discrepancies, and document results.
• Train technical staff using application analysis and technical industry best practices; provide technical expertise and guidance to the CSC team and the department personnel.  Train technical staff to utilize development and maintenance methodologies.
• Train staff on processes and guidelines to support the SCO’s existing technical infrastructure related to hardware/software applications, specifically in the area of software change management, release management, configuration management, production incident response and technical documentation.
• Serve as the advanced technical consultant and advisor providing recommendations on decisions and proposed plans being implemented that relate to the SCO IT infrastructure.
• Participate in committee meetings that address technical requirements and approvals necessary to implement large-scale information technology projects pertaining to hardware/software systems.
• Maintain an awareness of state-of-the-art office automation technology and office requirements; keep current on software technology trends, industry best practices, and processes.