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COVID-19 FAQs for Personnel and Payroll Processing

The following frequently asked questions address keying, processing, and document delivery issues resulting from the COVID-19 pandemic. This information will be updated as new information becomes available and additional guidelines are developed, so check back regularly. If you have additional questions, please contact the Statewide Customer Contact Center at (916) 372-7200.

Will agency and campus human resources (HR) office employees be allowed remote access to SCO's mainframe (access to PIMS, POIS, TAXI, etc.) when working from home?

Yes. SCO is no longer imposing the restriction to be physically located within a facility that is owned or leased by the state agency.  All other applicable requirements are still in place. However, if an agency already has access to SCO’s mainframe, then authorization/setup for working remotely from state issued equipment or personal equipment is the responsibility of the agency or campus. For more information on decentralized security, please email dsa@sco.ca.gov.

Will agency and campus HR offices be able to update, change, and delete user access?

Yes, the Decentralized Security Administrator (DSA) will be able to make any requested changes to access. They can be reached at dsa@sco.ca.gov.

Will agency and campus HR offices be able to update their access to reports available in ViewDirect?

Yes, the Decentralized Security Administrator (DSA) will be able to make updates to reports that users are able to view.

Is there a MIRS Report (for civil service) or CIRS Report (for CSU) in our Common Library for segregating those employees with a Live Warrant from Direct Deposit?

Departments using MIRS can run Report COM033A from the Common Library to help identify staff who are on direct deposit and those who are not. Campuses using CIRS can run Report FOC3201. For questions on MIRS reports, please contact the MIRS Unit at ppsdmirs@sco.ca.gov. For questions on CIRS reports, please contact the CIRS hotline at (916) 323-5694 or send your question to cirs@calstate.edu.

Will agency and campus HR offices still receive documents from PPSD?

PPSD will continue to use the current process for sending documents to agency and campus HR offices.

How can agency and campus HR offices transmit documents to SCO in the event that their staff are working remotely?

Agency and campus HR offices must use ConnectHR's file upload feature to submit secure personnel and payroll documents to SCO. To submit a completed document, have your agency's approved and authorized Human Resources staff login to ConnectHR for secure and convenient submission.

If you have questions or need assistance with ConnectHR, please visit ConnectHR Help and Feedback.

PPSD Programs for Document Processing:

  • CS Payroll
  • Garnishments
  • Stipulations
  • Military
  • Premium Pay
  • CS Audits
  • CS Retirement
  • CS Benefits
  • W-2/Misc. Deductions
  • Disability
  • Position Control
  • Direct Deposit
  • CSU Payroll
  • CSU Benefits
  • CSU Retirement
Will SCO accept electronic signatures?

Yes. Please follow your agency’s/campus’ electronic signature protocol. If you are unsure about your electronic signature protocol, contact your supervisor before emailing the document.

What transactions will CS/CSU Audits be keying?

CS/CSU Audits will continue keying all transactions in received-date order. Please refer to the CS Weekly Processing Dates and CSU Weekly Processing Dates.

What workloads will CS/CSU Payroll be processing?

CS/CSU Payroll will continue processing all transactions in received-date order. Please refer to the CS Weekly Processing Dates and CSU Weekly Processing Dates.

When will duplicate Form W-2s be processed?

Duplicate Form W-2s are ordered three times per week (Monday, Wednesday, Friday) and mailed once they are received at our C Street location. The turnaround is approximately one week from receipt of the request.

Will SCO be changing the way it mails warrants and direct deposit advice slips?

SCO is not making business process changes to the way payroll is disbursed and delivered to departments and campuses. The distribution of payroll warrants and direct deposit advice slips remains the responsibility of departments and campuses.

  • Recommendation:
    • When delivering payroll warrants to employees, HR offices should consider including a direct deposit enrollment form.
    • Encourage employees to enroll in direct deposit because it is a convenient method to deposit their net earnings into the financial institution of their choice. This is especially beneficial in emergency situations in which the mailing of a live check could be delayed.
Will SCO be providing any new resources to department and campus human resources offices for use when working remotely?

Resources necessary for HR offices staff to process personnel and payroll transactions are posted on SCO’s website. SCO will communicate additional resources as needs are determined and resources are developed.

References and Resources

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