Home State and Local State Departments Human Resources Library and Resources Broadcast Email Archive January 26, 2024

January 26, 2024

Statewide Customer Contact Center - Call Directory

Action Required: Share the following information with all human resources (HR) office employees.

Description: The Personnel and Payroll Services Division (PPSD) made an enhancement to the Statewide Customer Contact Center (SCCC) - Call Directory that provides a breakdown of each program area within the Personnel and Payroll Operations Bureau (PPOB).

Step one of the call directory now displays a link identifying each of the PPOB Civil Service Program areas and a general summary of the workloads performed. Please refer to the call directory before calling the State Controller’s Office (SCO) to avoid misdirecting your call or voicemail, which may lead to delayed responses.

Note: Due to extremely high call volumes and wait times, we urge you to leave a detailed voicemail whenever possible. Please speak clearly and slowly, leaving the following details:

• Employee First and Last Name
• Social Security Number
• Call Back Telephone Number
• Human Resource Contact Name
• Descriptive Nature of the Call

It is the mission of PPSD to provide accurate and timely personnel and payroll services through quality customer service. Please direct any questions to the SCCC at (916) 372-7200.

Population Affected: All HR Offices

Payroll Flyers and Global Messages

Action Required by Department: Share the following information with all employees.

Description: Payroll Flyers and Global Messages are now available on the State Controller's Office website.

Population Affected: All Human Resources (HR) Offices

Notes – Transaction Specialists Educational Forum – December 2023

Action Required by Department: Share the following information with all human resources personnel, payroll, and benefits specialist staff.

Description: The December 2023 Transaction Specialists’ Educational Forum notes are now available on the State Controller’s Office (SCO) website. To access previous forum notes, visit the Transaction Specialists' Educational Forum webpage.

The next bi-monthly Transaction Specialists’ Educational Forum will be held on February 1, 2024. We will send out meeting details closer to the date.

Population Affected: All HR Offices

Training Course Vacancy – Enroll Now!

Description: The Personnel and Payroll Services Division (PPSD), Statewide Training Program has course availability for the following classes and dates:

Please contact your department’s Training Coordinator for any cancellations or changes to your enrollment.

Training Coordinators can enroll employees in courses here.

Visit our eLearning page for additional learning opportunities here.

Please contact PPSDTraining@sco.ca.gov if you have any questions or feedback.

Population Affected: All HR Transaction Units

Payroll Letter #24-001: REVISED – DISTRIBUTION AND BILLING OF 2023 FORM W-2 WAGE AND TAX STATEMENT has been published on the State Controller's Office (SCO) website located at: http://www.sco.ca.gov/ppsd_sco_letters.html. You can go directly to this letter by clicking on the following address: https://sco.ca.gov/Files-PPSD-Letters/Payr/2024_p24-001.pdf. 

Please direct your questions to the appropriate contact(s) listed in the Payroll Letter. 

For your information, the State Human Resources Departments link on the SCO website offers various personnel/payroll related tools and resources.  This information is located at: http://www.sco.ca.gov/ppsd_state_hr.html.